Frequently Asked Questions

General questions

Is Alpex Funds legally registered company?

Yes, Alpex Funds is officially registered legal London-based company.

How Alpex Funds generates profits for participating private investors?

Alpex Funds is engaged mostly in short term trading on Forex as well as using Alpex trading platform. In all cases we are utilizing our proprietary Micro-Hedging (™) technology and in house developed trading algorithms.

Are the invested funds insured and offered returns guaranteed?

Alpex Funds technology has demonstrated exceptionally consistent long term profits. However, despite of the extensive testing, we cannot yet fully insure invested funds and we cannot use prior performance to project

How secure are the member's private data such as name and amount invested?

Security and complete privacy of clients' data are among the main objectives of our program. We would never pass or disclose any private information to any third parties, except when requested by law enforcement agents. We took every possible technological precaution to protect client's accounts data from possible breaches.

How can users contact Alpex Funds in case they have account related or general questions?

The most time efficient way to contact us is to the use of Contact Us form, which can be found on our website. However, we ask everyone to review our website content in full, because many questions have answers already published.

Who can participate in the program and can I do so without opening the account?

Program participation is open to any individual 18 years or older, with Internet access, who has accepted Alpex Funds terms of service. In order to participate in our program, everyone is required to create the account. We fully rely on user accounts data when planning and estimating required by the program fund transfers.

I can to change login information?

Yes, you can. To change or add user specific data, please follow the "Edit Profile" link in your personal account area of the website. .

How much can Alpex Funds investment program participants earn and how long are the investment terms?

Please refer to the Investment Products section - Offers for additional details and to learn more about our profit allocation structure.

Do you offer digital currency exchange services

Such service is not primary feature of Alpex Funds, however, per funds availability and liquidity ratio, we may at times offer such services. If you are interested receiving earnings using other method that you used to make the original deposit, please inquire in advance.

Investment process

How can I deposit my money into your program?

For your convenience and to increase our program global reach, we have enabled deposit processing with the following payment processing systems: Bitcoin, Litecoin, Tron, Tether TRC20, BNB, Tether BEP20, Ethereum, Doge, Dash. We may also add other options in the future if needed. Users wishing to make deposits via bank wire transfers and/or those interested in receiving their earnings via company Debit Card are asked to contact our support department for instructions.
How make a deposit:
1. For make a deposit you must registred and logined in your account.
2. Select the plan to which you want to deposit.
3. Click "Make a deposit" and select payment method.
4. Enter the deposit amount and pay.
Detailed instruction

Can I make additional deposits and can I maintain two or more accounts in your program?

In consideration of the need for most users to allocate their investments on regular basis, our system allows multiple deposits from within one account. For this reason, there is simply no need to have multiple accounts for one person. However, in case if the same household members are interested in maintaining separate accounts, they may do so, but every such account cannot be a referral of another.

What is the minimum amount I can invest?

The minimum amount required to make a deposit is $20.

How long does the deposit take to be credited?

Funds is credited in real-time after they are deposited, the data will be updated automatically as soon as the system processes the receipt of funds. For cryptocurrencies, you need to wait for confirmations. Add a currency account, refresh the page.

Can I make a deposit from my account balance?

This feature is provided. You need to log into your account, select "Make a deposit", then select radio button "Deposit from my account balance".

How is interest calculated on my deposit?

Interest is accrued only on working days automatically depending. On weekends, interest is not charged.

Withdawals process

How make a withdrawal request?

1. Log in to your account using your username and password.
2. Click on the "Withdrawal" button.
3. Select a currency and enter the amount of the withdrawal request.
4. Click "Confirm".

When will I receive my funds after a withdrawal request?

Withdrawal requests are processed within 24 business hours. All withdrawal requests are processed manually and only on business days.

What days do you pay?

We pay on business days. Please note that we are paying profits from Monday y to Saturday. Thus, the profits resulting from trading on Friday will be distributed on Monday.

Minimum Withdrawal Limits?

Minimum amount for withdrawals amount limits for:
Bitcoin, Ethereum - $20,
Tether TRC20, Litecoin - $10,
BNB, , Doge, Dash - $5,
Tron, Tether BEP20 - $1

Referral Program

Which Referral Program Commission Rates?

Earn rewards across three levels:
10% for Level 1 referrals;
4% for Level 2 referrals;
2% for Level 3 referrals.

Is a deposit required to earn referral rewards?

No deposit is required. Start earning commissions by sharing your referral link - you'll earn when your referrals register and invest.

Can I be refer myself?

Unfortunately, no, you cannot, it is considered as cheating. The main purpose of our referral program is to draw more traffic to our website and build membership.



If you haven't found the answer you were looking for, please contact our support department.
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